Returns Information

General

Super ATV, LLC and its affiliates (“SuperATV”, "HCR Racing") offer a ninety (90) day return policy for each HCR Racing product. Each product returned in accordance with this policy is eligible for a refund as detailed below.

Return Eligibility

To be eligible for a return, each returned product must be:

  • accompanied by a Return Number (see below for instructions on how to obtain one); note: obtaining a Return Number does not guarantee a replacement or refund;
  • returned within ninety (90) days of your date of purchase; and in new, unused condition and in the original packaging.

 

The following items are exceptions to/exclusions from our return policy:

  • made-to-order products (for example: A-arms with pressed-in ball joints and mounted wheels/tires) may be returned, subject to a minimum 30% restocking fee;
  • special order products (such as hand-held ECU tuners) cannot be returned;
  • If you are unable to ship in original packaging, have made modifications to the item, and/or are missing components, there will be a minimum 30% restocking fee for approved returns.

Refunds

A product returned in accordance with this policy is eligible for a full refund, less any restocking fees and shipping costs (see below). Refunds are generally issued within three (3) business days of the date on which HCR Racing receives the returned item and has confirmed that the item return conforms to this policy. Your bank may require additional processing time to reflect the refund in your account once the return is issued. Refunds will be applied to the original payment method that was used, and, if the original payment method is no longer current, a check will be mailed to the original purchaser on file.

Shipping Costs

Customers are responsible for the costs of shipping items eligible for return, unless an exception is approved by HCR Racing Customer Service prior to the return. Please note that original shipping costs for product deliveries are not refundable.

Exceptions

Certain exceptions may be applied to our return policy. For example, should we make a mistake or ship the wrong item, that is on us, no additional fees shall apply. If you’re unsure if your product qualifies for a return, contact our customer service department at 855-743-3427 or email us at sales@hcrracing.com.

Re-stocking fee Guidelines

  • Made to order parts will have a 30% re-stock fee only if in new, restock able condition.
  • Customers who refuse packages will have a 20% re-stock fee plus $20/package fee to reimburse for shipping charge.
  • If parts are received within 30 days of original date of purchase, are in unopened original packaging and are resalable there will be a full refund
  • If products received within 60 days and in unopened original packaging and are resalable there is a 10% restocking fee
  • If products are received within 90 days in unopened original packaging and are resalable there is a 20% restocking fee
  • No returns will be accepted outside of 90 days from the date of purchase
  • Customer is also responsible for returned shipping costs

How to Initiate a Return

The process used to initiate a return will depend on your point of purchase.

If purchased directly from HCR Racing (Choose preferred option below)

1. Email HCR Racing 

  • Get your order number / invoice number
  • Email sales@hcrracing.com with details of your request, including order number, items you are returning and reason why
  • You will receive an email with your Return Number and the return address.
  • Please write your Return Number clearly on the shipping label area of the package(s) you are returning. Please note that a Return Number does not always guarantee a replacement or refund of an item.
  • Ship back the item(s) to the following address:

HCR Racing Warranty Department
2753 Michigan Road
Madison, IN 47250

 

2. Initiate return by phone:

  • Call our Customer Service Department at 855-743-3427 and press option #1. Please be sure to have an order/invoice number available.
  • Please write your Return Number clearly on the shipping label area of the package(s) you are returning. Please note that a Return Number does not always guarantee a replacement or refund of an item.
  • Ship back the item(s) to the following address:

HCR Racing
2753 Michigan Road
Madison, IN 47250

If purchased from a HCR Racing Authorized Dealer:

Please contact the Dealer to initiate a return and comply with Dealer's return policies.

Warranty Claims

If instead of seeking a refund through this return policy you have an item you would like to submit for a warranty claim because you believe a product is defective or damaged, please contact our customer service department at 855-743-3427 or view our Warranty Policy.